Privacy Policy
About us
Order 2 Eat is emerging as a forward thinking digital hub for the restaurant and takeaway business in the UK. This is a fast growing company which started operating since September 2015. Our priority is to help you grow and sustain your takeaway business on the digital platform at a more affordable price. Customer service is at the heart of our business which is why we provide 24/7 customer service support.
We take the confidentiality of your personal information very seriously. By using this website, you agree to the terms of this Privacy Policy.
This Privacy Policy explains how Order 2 Eat Ltd, a brand of www.Order 2 Eat.co.uk, uses your personal information which you provided to Order 2 Eat when interacting with Order 2 Eat or by using our service.
www.Order2Eat.co.uk in this respect, you shall be responsible for providing accurate information for takeaways and restaurant in the United Kingdom only, Order 2 Eat and consent to the processing of your personal information food order details by Order2Eat.co.uk to the takeaways and restaurant in the United Kingdom.
Order 2 Eat shall have the right to modify, update or amend the terms of this Privacy Policy at any time by placing the updated Privacy Policy on the Website. “Personal Information” refers to personal data which you have provided to Order 2 Eat and any information that can be used to identify you.
What Personal Information Order 2 Eat collects from you?
Order 2 Eat collects Personal Information from you when you order with Order 2 Eat, when you order foods from Order 2 Eat or use the Website such as but not limited to your name, address, IP address, telephone number, email address and payment type details. Order 2 Eat also collects Personal Information when you complete any customer survey.
The provision of your Personal Information is voluntary. However, in the event you do not provide the required Personal Information, Order 2 Eat may not be able to communicate with you and/or to provide you with the services requested.
How will Order 2 Eat use the Personal Information collected from you?
Personal Information collected by Order 2 Eat is used to process your order. We share your information with the following recipients:
1. Restaurants / Takeaway that you have placed an Order with so as to allow the Restaurant / Takeaway to process and deliver your food.
2. Our Credit / Debit card processing & hosting services.
Where required to exchanging information with other companies and other organisations for the purposes of fraud prevention.
If you subscribed to Order 2 Eat news letter we may send you email you about other products or services that Order 2 Eat thinks may be of interest to you and to comply with its obligations under applicable laws.
Transfer and disclosure of Personal Information
We share your information with the following recipients:
1. Restaurants / Takeaway that you have placed an Order with so as to allow the Restaurant / Takeaway to process and deliver your food.
2. Our Credit / Debit card processing & hosting services.
As Order2Eat.co.uk our storage facilities and servers located in the United Kingdom, your personal information may be transferred between our data storage and processed within our servers based in the United Kingdom.
Security and Data Protection
Securing your personal information is our main priority. We take every step to protect your information from unauthorised access or accidental loss.
Your order information and personal information including your IP address will be stored on our system to provide you better customer experience. Some information is legal requirements for us hold on to for some period. We do not hold on to any information for longer than its required period.
Your Rights
You have rights under the data protection law in the United Kingdom to access or request for erasure of your personal data. To access or erase your personal data email us at myrights@order2eat.co.uk
Intellectual Property
“Order 2 EAT” is trade mark registered brand. You may not use our trademark without prior written permission of the Order 2 EAT Ltd. The general contents of Order 2 EAT and the way that they are presented are protected by copyright and may not be reproduced, in whole or part, in any form or used in any other way except in accordance with these terms and conditions. You may not reproduce any of the contents from Order 2 EAT website.
Payment details and credit card information
In processing your order, Order2Eat.co.uk only uses secured payment gateway method with FSA regulated payment services. We do not store any Card or Paypal details on our server. Your payment details is fully secured and backed up by UK FSA regulated payment gateway provider.
Limitation of Liability
ORDER 2 EAT shall NOT be responsible for any loss or damage that is not foreseeable. ORDER 2 EAT shall not be liable for any amount or kind of loss or damage that may result to you or a third party (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure in our Applications.
Complaints
We are dedicated to provide you with a highest quality service & customer experience. However in the unlikely event that you should have a complaint with regard to Order 2 EAT please send an email to hello@order2eat.co.uk. We will do our endeavours to investigate your complaint.